Changes between Initial Version and Version 1 of TracSupport

Timestamp:

Jun 20, 2012, 3:23:12 PM (13 years ago)

Author:

trac

Comment:

--

TracSupport

@@ +1 @@
+= Trac Support =
+
+Like in most [http://www.opensource.org/ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [trac:MailingList mailing list] and the [trac: project wiki]. The latter is the authoritative source for the TracGuide (administrator and user guides for Trac).
+
+There is also an [trac:IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there.
+
+Before you start a new support query, make sure you've done the appropriate searching:
+ * in the project's [trac:TracFaq FAQ]
+ * in past messages to the [http://groups.google.com/group/trac-users Trac Users Mailing List]
+ * in the Trac ticket system, using either a [trac:search:?q=&ticket=on&wiki=on full search] or a [trac:query: ticket query].
+
+Please '''don't''' create a ticket in trac.egdewall.org for asking a support question about Trac. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!
+
+----
+See also: [trac:MailingList], [trac:TracTroubleshooting], [trac:CommercialServices]